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This FAQs section is in constant evolution. If you are having problems we do not have an answer for, use the form in this page to let us know. It will help us develop our FAQs section.

Order/products

Order completed but payment still pending?

Very rarely, an order might be completed, but the payment has failed. If that is the case, your order will not be available for download or shipped until payment is resolved.

Here’s what to do:

Step 1: Go to “My Account” by logging in (user and password required)
Step 2: Go to “My Orders”
Step 3: Click on the order that is pending, and follow the payment instructions.

Defect Products / Returns

Please refer to the Defect Product / Returns section of the Terms of Sale page.